Despatch & Delivery
How quickly will my order arrive?
Whilst delivery states 3-5 days, our aim is to dispatch all orders placed on the same day. Any orders placed after that time will be dispatched on the next available working day. We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose. While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.
How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched. In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the Royal Mail website. You will only receive a tracking number if you have chosen the express delivery option for your order.
What days will my order be delivered on?
Between 07.00 and 18.00 Monday to Saturday.
Special delivery instructions
If you have any special instructions for delivery, please include them in the ‘special instructions’ section at the checkout.
I have a query regarding my delivery?
If you have any queries regarding your delivery, please email us at jinny@jinnysjewellery.com
If we cannot deliver your order within the specified time-period, we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
How carefully is my order packaged?
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible by email at jinny@jinnysjewellery.com. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund. Unfortunately, we cannot refund your postage costs when you return an item to us. Please do not return a damaged order to us without contacting us first.